Privacy Policy

Effective: October 10th, 2023

Central Illinois Resource Center Inc (“CIRC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy applies to www.centralillinoisresourcecenter.org and governs how we collect, use, protect, and disclose information.

By accessing or using our website, services, or communications (including text messaging), you consent to the data practices described in this Policy.

Information We Collect

We do not collect personal information unless you voluntarily provide it. Depending on how you interact with us, we may collect personally identifiable information such as:

• Name

• Email address

• Phone number

• Mailing address

• Payment information (when making donations or purchases)

• Any information you voluntarily submit through forms, email, phone calls, or registrations.
  
  

You may be required to provide personal information when you:

• Register for an account or program

• Sign up for events, volunteer opportunities, or services

• Submit forms or inquiries

• Communicate with us by email, phone, or text

• Make a donation or purchase

We may also collect additional non-personal or aggregate data in the future to improve our services.

Use of Personal Information

CIRC uses personal information to:

• Provide requested services, programs, and communications

• Respond to inquiries and provide customer support

• Send confirmations, reminders, and organizational updates

• Improve website functionality and service delivery

We do not use personal information for clinical, medical, legal, or emergency services.

Text Messaging (SMS) Communications

Messaging Terms and Conditions

By providing your phone number and opting in, you consent to receive text messages from Central Illinois Resource Center Inc at 309-981-7233 for customer care, program updates, event reminders, volunteer coordination, and other non-clinical community communications.

• Consent is not a condition of purchase or participation

• Message frequency may vary

• Message and data rates may apply

• Reply STOP to unsubscribe at any time

• Reply HELP for assistance

• You may also contact us at 309-981-7233 or info@centralillinoisresourcecenter.org

Mobile opt-in information and SMS consent are never shared with third parties.

Text messaging is not used for emergency communications, crisis intervention, medical advice, legal advice, or clinical services. If you are experiencing an emergency, call 911 or your local emergency number.

Data Sharing & Third Parties

• Customer data is not shared with third parties for promotional or marketing purposes

• Mobile opt-in data and text messaging consent are never shared with any third party for any purpose

• Any information sharing mentioned elsewhere in this Policy explicitly excludes mobile opt-in data

CIRC does not sell, rent, or lease customer information. We may share data with trusted service providers only as necessary to operate our services (e.g., email delivery, customer support, analytics), and only under confidentiality obligations.

We may disclose information if required by law or to protect the rights, property, or safety of CIRC, its users, or the public.

Data Transfer Statement

CIRC does not transfer consumer data to external organizations under any circumstances, including with user consent, except as required by law.

Data Protection & Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:

• Restricted access controls

• Encrypted data transmission (SSL)

• Internal data-use limitations

• Periodic reviews and audits
  
  

No system can be guaranteed 100% secure.
By using our services, you acknowledge the inherent risks of internet and wireless communications.

Automatically Collected Information

We may automatically collect information such as:

• IP address

• Browser type

• Device information

• Access times and referring URLs

This data is used for system operation, analytics, and service improvement.

Call Recording

Telephone calls to CIRC support lines may be recorded or monitored for quality assurance.
If you do not consent to recording, you may contact us via email at info@centralillinoisresourcecenter.org.
Call recordings are retained for up to 30 days.

Right to Deletion

Upon receipt of a verifiable request, we will delete your personal information unless retention is required to:

• Complete transactions or services

• Detect or prevent fraud or security incidents

• Comply with legal obligations

• Maintain internal uses aligned with your expectations
  
  
  

Children Under Thirteen

CIRC does not knowingly collect personal information from children under 13. Parental or guardian permission is required for minors to use this website.

Stopping Email Communications

You may opt out of marketing or promotional emails by emailing info@centralillinoisresourcecenter.org from the email address you wish to remove. Requests must originate from the email address being removed.

External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.

Contact Information

If you have questions or concerns about this Privacy Policy or your data, contact us at:
Email: info@centralillinoisresourcecenter.org
Phone: 309-981-7233

Changes to This Policy

CIRC reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and continued use constitutes acceptance of those changes.